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Tax Agent SERVICES
Register of Tax Agent and BAS Agents available for you to search
Tax Practitioners Board (TPB) maintains a register with details of registered, suspended and deregistered tax and BAS agents. This register is available to the public to search at https://www.tpb.gov.au/public-register.
Reporting a complaint
If you have a complaint concerning a tax agent service that we have provided, you also have the right to make a complaint to the TPB in accordance with their complaints process described here https://www.tpb.gov.au/complaints.
Rights, responsibilities and obligations
All tax agents have obligations to the TPB. Tax agents also have other obligations, including to their clients.
As a tax agent, Roc Advisory must comply with the Tax Agent Services Act 2009, including the Code of Professional Conduct. The Code sets out the professional and ethical standards that registered tax agents are required to comply with. It outlines the duties that registered tax agents owe to their clients, the TPB and other registered tax agents. Obligations within the Code include, but are not limited to, acting with honesty and integrity, acting in the best interests of your client, taking reasonable care and ensuring services are provided competently.
Clients also have obligations under taxation laws and to their tax agent. This includes being truthful with the information provided, keeping complete records and providing them, if required, on a timely basis, advising of any changes that may impact the tax agent services, being co-operative with requests and meeting due dates.
Anti-Money Laundering and Counter-Terrorism Financing Laws
The Australian Government has passed new anti-money laundering and counter-terrorism financing (AML/CTF) laws that take effect on 1 July 2026. Under these laws, any professional firm that provides a ‘designated service’ to a client is legally required to:
→ Verify the identity of the customer and beneficial owners of their company or trust or partnership or legal arrangement
→ Maintain records of that verification for at least seven years
→ Conduct ongoing monitoring of the business relationship
→ Report certain matters to AUSTRAC (Australia's financial intelligence regulator) if required
These are not optional obligations. They apply to every customer using our services which are captured as a ‘designated services’.
We have prepared some articles to help you better understand these new rules and how it will affect our engagement with our clients.
→ What’s changing and why it matters to you
→ Which services are affected and which ones are not
→ What you’ll experience as a client
→ What documents and information are needed
→ Your privacy, reporting, and what happens to you information
→ A guide by business structure - How the AML changes apply to you
→ What it means if we provide you company’s registered office address
→ Lost trust deeds - Why this is now a problem and what you can do about it